Alexa Green Ring — Incoming Call or Active Call
Alexa Echo green ring or pulsing green light — incoming Alexa call, drop-in active, or Amazon delivery notification. What it means and how to dismiss it.
Cycling
green
Quick info
Visual description
A spinning or pulsing green ring on the Echo device. The green light spins at a moderate pace when there's an incoming call and pulses steadily during an active call. This is visually distinct from the orange (setup), blue (listening), and yellow (notification) rings.
What it means
Green ring covers three scenarios, all call-related:
Spinning green: Incoming Alexa call or Drop In request. Someone is trying to reach your Echo via Alexa calling or the Drop In feature. Say 'Alexa, answer' to pick up, or 'Alexa, ignore' to dismiss.
Pulsing green (steady pulse): An active call is in progress on this Echo.
Brief green flash after Alexa response: Some Echo models briefly flash green when confirming a calling command.
Brand & model variations
The same light pattern can mean different things across manufacturers.
| Brand / Model | What green cycling means | Recommended action |
|---|---|---|
Amazon Echo All Echo models | Green ring consistently means calling/Drop In across all Echo models. Spinning = incoming. Pulsing = active. Brief flash = call command confirmed. | To answer: say 'Alexa, answer.' To decline: say 'Alexa, ignore.' To end an active call: say 'Alexa, hang up.' |
Diagnose your issue
Answer a few questions to narrow down the cause.
Is the green light spinning or pulsing?
Safe next steps
Ordered from least to most involved. Check each step as you go.
Say 'Alexa, answer' for incoming calls or 'Alexa, ignore' to decline.
Say 'Alexa, hang up' to end an active call shown by pulsing green.
If you never want Drop In: Alexa app → Contacts → My Communication → Drop In → Off.
If green ring appears at random: check Alexa app notification settings — Amazon Shopping delivery notifications can show green on some Echo models.
When to escalate
Stop troubleshooting and contact your ISP or manufacturer if:
- Green ring appears constantly despite no calls or Drop In — check for scheduled calls or routines in the Alexa app.